SHIPPING TERMS

BACKORDERS

If we do not have all the products from your order in stock, the dispatch will usually be 3-6 working days later unless otherwise informed.
COURIERS:
We make deliveries with verified courier services:
  • DHL (International)
  • UPS (Ground second day, Next day)
  • USPS
Lost parcels & delayed shipments:
 
Please be advised that Filler Lux cannot be held responsible for any damage or loss of products that may occur during the shipping process. However, we understand that receiving damaged goods can be frustrating and inconvenient, and we recommend that you contact the shipment carrier immediately to file a claim in the event that your order arrives in a damaged condition. To assist with the claim process, we suggest that you retain all packaging materials and damaged products until the claim is resolved. In the unfortunate event that your package is lost during shipment, we advise that you file a claim with the shipping carrier or insurance company in a timely manner. 
We would like to notify our clients that we are closed on holidays. Which holidays are listed below for 2024-2025:
1.Independence Day (July 4)
2.Christmas (December 25)
3.Labor Day (1st Monday in September)
4.Memorial Day (Last Monday in May)
5.Martin Luther King Day (3rd Monday of January)
6.Thanksgiving Day (4rd Thursday in November)
7.Veterans Day (November 11)
8.Juneteenth (June 19)
Package insurance:

We warmly encourage adding a delivery insurance. We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.